Why it's probably better not to use Go Daddy.In a hurry? You can click here to jump to the conclusion or solution.
This case study is about a Go Daddy customer who is a popular web designer in the US. According to him Godaddy is not a good web hosting provider in the United States and the United Kingdom. This document only describes the company's website hosting service. Other services such as domain names are not included in this case study.
Technical phone support.During the time that the customer was hosting his sites and the websites of his clients with this provider, he experienced numerous technical difficulties including bad support. Among others he developed a platform on Drupal for a client on his own server. Go Daddy was the website host. When he tried to transfer the website to them, pages kept on coming back with 500 Internal Server errors. This means that there was a problem with the web host's server. Even after 5 hours of discussing and arguing with the company's support team over the phone, technical support denied that the problem was on their end, while they knew that, when the customer tried to transfer the files to another host, there was no problem whatsoever. The end result was that the company did not offer a solution to this problem that was created by the configuration of their own web servers. As if this wasn't enough, an attempt of the customer to create search engine friendly URLs in order to achieve higher rankings in the search engines, simply was refused by a wrong configuration on the same web server. Again the provider's support team was unable to resolve this issue and even more, actually was unwilling to help, arguing that not accepting SEO friendly URLs had been the company's policy for many years and that their system was untouchable in this respect. The end result was that the customer had to accept the fact that friendly URLs were impossible with Godaddy while most other similar companies have no problem with this SEO factor at all and allow friendly URLs to all their customers. His web host forced him to accept lower search engine rankings which resulted in less visitors for his websites, less online customers, less income and thus, in fact, an expensive web hosting service.
Email support.The customer also noticed that email support was slow and that the support employees regularly showed problems with the American English language in their email replies. This made the customer believe that the company's email support is probably outsourced to a low salary country.
Note: Outsourcing of technical support to another country should be prohibited by Law for reasons of service quality and for economical reasons. It is unacceptable that, with the current high jobless rates, overseas employees take the jobs we need. Preferably technical support employees should be 100% English proficient IT engineers or at a similar level. Maximum response time of support email tickets should not exceed 20 minutes. Excellent hosting firms don't allow more than 10 minutes response time. Written online help sections for clients should be error free and easy to understand. According to the customer who's experiences initiated this case study, GoDaddy is violating all these basic technical support requirements.